Refunds & Cancellations

We do not take payment on this website, so there is nothing for us to refund from the site itself. Money changes hands in one of two places — at our counter, or inside Bolt Food — and each has its own route back to you.

If an item is wrong, undercooked, not what you asked for, or simply not up to standard, tell us before you leave the shop, or bring it back the same day with your receipt. We will remake it or hand your money back — no argument.

Card refunds go back to the card you used, usually within a few working days. Cash purchases are refunded in cash at the till.

Bolt Food holds your payment, not us, so Bolt handles the refund. Two situations:

• Changed your mind — cancel in the Bolt Food app before the order is accepted and prepared. Once Bolt or the kitchen has started on it, the order can no longer be cancelled for free.
• Something was wrong — missing item, wrong order, or a quality problem. Open the order in the Bolt Food app, use Help on that order, and request a refund. Bolt reviews and pays you back from the money they hold.

Bolt's cancellation windows, refund times and courier arrangements are set by Bolt, so their app always shows the exact deadline for your order. We cooperate with Bolt on any request they send us, and if you come back to the shop we will happily replace the item directly.

For larger or special orders we take bookings by phone on +357 24 046442 and we do not charge anything in advance. So if your plans change, nothing is owed — just call us as early as you can so the kitchen can redirect the dough and we can hold the slot for someone else.

Because our food is fresh and perishable, we cannot take back or refund an item once it has left the shop and you have simply changed your mind — that is a food-safety matter as much as a policy one. Mistakes, wrong orders and quality problems are a different thing, and those we always put right.

Nothing in this policy affects your statutory rights as a consumer in Cyprus and the EU. The standard 14-day cooling-off period does not apply to fresh food delivered to you, since it would not be fit to return, but goods that are not as described still carry their legal remedies.

Phone is the fastest: +357 24 046442. You can also message @arax_bakery on Instagram or speak to whoever is at the counter. Having your receipt, or your Bolt Food order number, makes it quicker for everyone.